🔐 manu88 Privacy Policy

1. Who We Are (Data Controller)

manu88 ("manu88", "We", "Us", "Our") operates the online gaming platform accessible at manu88.asia. For the purposes of this Privacy Policy, manu88 is the data controller responsible for the personal data of Players registered on the Platform. All data processing activities described in this Policy are carried out by manu88 or by carefully selected third-party processors acting under our instruction.

If you have any questions about how manu88 processes your personal data, or if you wish to exercise any data right described in this Policy, please contact our Data Protection contact via the details set out in Section 13.

2. Personal Data We Collect

2.1 Registration Data

When you create a manu88 account, we collect the following personal data:

• Full legal name (as appears on your Malaysian IC or passport);
• Date of birth (for age verification — manu88 is a 21+ platform);
• Malaysian IC number or passport number;
• Email address and mobile phone number;
• Residential address.

2.2 KYC Verification Documents

To comply with international gaming authority Know Your Customer (KYC) requirements and to process withdrawals, we may collect copies of:

• Malaysian IC (front and back), or passport data page;
• Proof of address (utility bill, bank statement dated within 3 months);
• Selfie photograph holding your identification document;
• Proof of the payment method used (e.g. screenshot of Touch 'n Go eWallet profile, bank statement header).

2.3 Transaction & Activity Data

We automatically record all deposits, withdrawals, wagers, game sessions, and account balance changes. This includes timestamps, transaction amounts in MYR, game titles, bet outcomes, and payment method identifiers.

2.4 Technical & Device Data

When you access the manu88 Platform, we collect technical information including your IP address, device type and operating system, browser type and version, session duration, pages visited, and login timestamps. This data is used for security monitoring, fraud detection, and platform performance optimisation.

2.5 Communications Data

Records of your communications with the manu88 support team (live chat transcripts, emails) are retained for quality assurance, dispute resolution, and regulatory compliance purposes.

3. How We Use Your Personal Data

4. Legal Basis for Processing

manu88 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contract Performance: Processing necessary to provide you with the services you have contracted for — including account management, game access, and payment processing.
• Legal Obligation: Processing required to comply with international gaming authority licensing conditions, KYC/AML obligations, and applicable law.
• Legitimate Interests: Processing for fraud prevention, platform security, and analytics — where those interests are not overridden by your privacy rights.
• Consent: Marketing communications are sent only where you have given explicit opt-in consent. You may withdraw consent at any time.

5. Data Sharing & Third Parties

manu88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following circumstances:

5.1 Payment Processors

To process deposits and withdrawals in MYR, we share necessary transaction data with your chosen payment method provider — including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank, and Hong Leong. Each provider operates under their own privacy policy and applicable financial regulations.

5.2 KYC & Identity Verification Providers

manu88 may use third-party identity verification services to assist with document authentication as part of the KYC process. These providers are bound by confidentiality obligations and are prohibited from using your data for any purpose other than identity verification on our behalf.

5.3 Game Content Providers

Licensed game studios whose content is hosted on the manu88 Platform may receive anonymised session data (e.g., game ID, bet amount, RNG seed) for game integrity auditing purposes. No personally identifiable information is shared with game providers.

5.4 Regulatory & Legal Disclosure

manu88 may disclose personal data to gaming authority regulators, law enforcement agencies, or other competent authorities where required by law, court order, or international gaming licence conditions.

6. Cookies & Tracking Technologies

The manu88 Platform uses cookies and similar technologies to deliver a functional, secure, and personalised experience. The categories of cookies used are as follows:

• Strictly Necessary Cookies: Required for the Platform to function — including session authentication, login state management, and security token validation. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, preferred deposit method, and interface layout. Disabling these may degrade your experience.
• Analytics Cookies: Collect anonymised data on page visits, session duration, and navigation paths to help us improve the Platform. No personally identifiable information is included in analytics data.
• Security Cookies: Used to detect suspicious login behaviour, flag unusual session patterns, and support our fraud detection systems.

You may manage cookie preferences via your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in to your manu88 account.

7. Data Retention

manu88 retains personal data for as long as your account is active and for a period thereafter as required by our international gaming authority licence conditions and applicable law. Specific retention periods are as follows:

• Account & Registration Data: Retained for the duration of the account and for a minimum of 5 years following account closure.
• KYC Documents: Retained for a minimum of 5 years from the date of verification, in accordance with anti-money laundering record-keeping requirements.
• Transaction Records: Retained for a minimum of 5 years from the date of each transaction.
• Support Communications: Retained for 2 years from the date of the interaction, unless required longer for dispute resolution purposes.
• Marketing Consent Records: Retained until consent is withdrawn, plus 1 year.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.

8. Data Security

manu88 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS/SSL encryption on all data transmissions between your device and manu88 servers;
• Encryption at rest for sensitive data fields including payment identifiers and KYC document copies;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Automated intrusion detection and anomalous access alerting;
• Regular security assessments and penetration testing of Platform infrastructure.

Whilst manu88 takes data security seriously, no transmission over the internet or electronic storage system is entirely risk-free. You are responsible for maintaining the security of your own login credentials and for notifying manu88 immediately of any suspected unauthorised account access.

9. Your Data Rights

Subject to applicable law, you have the following rights in respect of your personal data held by manu88:

• Right of Access: You may request a copy of the personal data manu88 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data in certain circumstances — subject to our overriding legal obligations to retain records under gaming licence conditions.
• Right to Restriction: You may request that we restrict processing of your data in defined circumstances.
• Right to Data Portability: You may request a structured, machine-readable copy of data you have provided to us.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing. Objection to marketing will be honoured immediately.
• Right to Withdraw Consent: Where processing is based on consent (e.g., marketing communications), you may withdraw consent at any time without affecting prior lawful processing.

To exercise any of the above rights, contact manu88 via the details in Section 13. We will respond to verified requests within 30 days.

10. Children's Privacy

The manu88 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect, store, or process personal data belonging to persons under the age of 21. If manu88 becomes aware that personal data of an under-age individual has been submitted, that data will be deleted immediately and the associated account closed. If you believe a minor has registered on the Platform, please notify us immediately via the contact details in Section 13.

11. International Data Transfers

manu88 may process or store personal data on servers located outside Malaysia. Where personal data is transferred internationally — for example to a game studio's audit system or a KYC provider's verification platform — manu88 ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to that required under our international gaming authority licence. This may include standard contractual clauses, data processing agreements, or adequacy determinations.

12. Changes to This Privacy Policy

manu88 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or operational requirements. Material changes will be communicated to registered Players via email to the address on file and via a notification displayed upon next login. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the manu88 Platform following publication of an updated Privacy Policy constitutes your acknowledgement of the revised terms.

13. Contact & Data Requests

For all privacy-related enquiries, data subject requests, or to report a potential data breach, please contact manu88 via the following:

• Live Chat: Available 24/7 from the Platform — fastest response for general privacy questions
• Email: [email protected] — for formal data subject access requests and document submissions

Formal data subject access requests submitted by email will be acknowledged within 3 business days and responded to within 30 days of identity verification.